Respecting Each Other’s Time
We value your time, and we work diligently to ensure we are prepared for your scheduled appointment. We kindly request that you honor your commitment to us by arriving on time. Please be aware that massage therapists are compensated only when providing services. Missed appointments not only have a financial impact but also prevent us from assisting other clients.
Our policy is straightforward: If you miss a scheduled appointment without providing a minimum of 24 hours' notice, you will be responsible for the full cost of the booked treatment.
If you're unable to keep your appointment, please contact us by PHONE at least 24 hours before your scheduled time. If you can't reach us directly, kindly leave a voicemail. Failure to notify us within this timeframe or missing your appointment will result in the aforementioned policy being applied.
*Note: We understand that unforeseen circumstances may arise, and exceptions to our policies may be made at the therapist's discretion.
Initial visit includes – Includes a comprehensive history intake, assessment, and massage treatment.
Subsequent sessions - Include a brief consultation and massage treatment.
All taxes included; Payment accepted: Cash, Cheque, Credit/Debit, or E-transfer
EXTENDED HEALTH CARE COVERAGE
Many extended health care plans cover registered massage therapists, potentially allowing you to receive reimbursement for a portion of your treatment expenses. Since plan details vary, please check with your provider for coverage information. Some of our therapists offer direct billing services; kindly inquire before your appointment if this option is available.
Premium assistance patients are eligible for up to 10 visits per calendar year, partially covered by MSP, with MSP contributing up to $23 per visit. Our clinic bills services at the clinic rate, payable at the time of treatment. We can then submit a claim to MSP on your behalf for reimbursement.
We accept RCMP and DVA claims. With a doctor's referral and insurance plan authorization. A new doctor’s referral note is needed for each calendar year.
Treatment for injuries sustained in a motor vehicle accident (MVA) is automatically approved by ICBC and can be received while your claim is open. The first 12 treatments following an MVA do not require a doctor's referral, but additional treatments require further approval through your ICBC adjuster. Please note that direct billing to ICBC is not currently available through our therapists. You are responsible for seeking full or partial reimbursement from ICBC based on your coverage.
We recommend discussing your coverage and reimbursement options with your adjuster for clarity on your claim throughout treatment and settlement.